Customer service

We like to hear from you

Message from customer service

• Online orders: Following the temporary closure of our stores and in light of the current situation, we would like to note that the preparation of orders as well as their delivery may take longer than usual. We are making every effort to ship your orders as quickly as possible.

• Canada Post has implemented a “Ring, drop off, and leave” policy. Delivery employees will knock or ring at your door, choose the safest place to drop off the package, and then head to the next address.

• Returns for items bought online: We have extended the time period for making an online return request to 60 days following the receipt of merchandise. This includes items bought at regular price, on promotion, and on sale.

• Returns for items bought in store: We will be more flexible when it comes to our return policy. What is important is that the merchandise be in good condition and that you keep your receipt. You will be able to make your exchange or your return when our stores reopen.

• Response time : Our Customer Service's response time is currently 72 hours. We apologize for this delay.

Thank you for your understanding!


Toll Free 1-877-666-1840

Business Hours

ET (Eastern Time)
Monday 10 a.m. to 5 p.m.
Tuesday 10 a.m. to 5 p.m.
Wednesday 10 a.m. to 5 p.m.
Thursday 10 a.m. to 5 p.m.
Friday 10 a.m. to 5 p.m.
Saturday 10 a.m. to 5 p.m.
Sunday 10 a.m. to 5 p.m.
Consult the Stores section for individual store hours.
join simons newsletter programSubscribe to our Newsletter