At Simons, we're proud to partner with suppliers, collaborators, and manufacturers who share our values and love of beauty to offer a fine selection of items that complement our regular assortment. Our goal? To help you find inspiring items in just a few clicks!
This unique product range, carefully developed by our team who are on top of the latest trends, is intended to make your shopping experience enriching, fun, simple, and effective. Your satisfaction remains our top priority, and we continue to honour the reputation for outstanding customer service that we've built for the past 180 years.
Shipping
• Our suppliers ship online-only items directly to your door. They're separate from the regular orders shipped from our warehouses. Their appearance may differ from the usual Simons packaging.
• No additional shipping costs apply. (With some exceptions, such as shipping surcharges based on the size, weight, or destination of certain items.)
• A tracking number will be sent to you for each order, as is the case for any purchase made from Simons.
• Given that each product has its own unique characteristics, shipping times may vary from Simons' usual standards. This is the case for artisanal creations sold at Fabrique 1840, for example. If applicable, shipping times are indicated in the item's description.
• You can place an order containing both standard items (also available in stores) and online-only items. In this case, the order will be shipped in several packages.
Returns
• Most online-only items and Fabrique 1840 creations can be easily returned online in accordance with Simons' return policy. Simply follow the usual procedure.
• Certain items cannot be returned or may have a return surcharge due to their weight, size, the nature of their contents, or the distance they must travel. In these cases, this will be indicated in the item's product description. Please also note that the shipping surcharges that apply to certain items are non-refundable.
Where can I find online-only items?
• These products that are only available online are integrated into the categories on our website.
• They are easily identifiable by the “Online Only” label written below the brand and by the “Online Only” logo inside the product page.
• All Fabrique 1840 products are online only.
Are these items subject to shipping fees?
The same shipping policy that applies to items sold by Simons applies to online-only items. (With some exceptions, such as for items to which a shipping surcharge applies based on their size, weight, or destination.)
Can these items be shipped to store?
Online-only items can only be purchased online for home delivery. Therefore, it is not possible to pick them up in store.
Can an order containing an online-only item be gift wrapped?
As these particular items come in various sizes and are shipped directly from the supplier without transiting through our warehouses, they cannot be wrapped in a Simons gift box.
Do you earn loyalty points on the purchase of an online-only item?
Yes. You can earn points on all purchases made using your The Simons account.
Can your rewards card be applied to the purchase of an online-only item?
Yes. You can use your rewards card on any online purchase.
What do I do if a product arrives damaged?
You can contact our customer service directly. The item will be replaced or refunded depending on the situation.
Online chat
At Simons, we're proud to be able to count on carefully selected external partners to offer our customers a selection of exceptional products and enhance their shopping experience. We're also always open to discovering new talent. If you also care about your customers' satisfaction and the quality of your products, we'd like to build a lasting and mutually beneficial partnership with you!
Toll-free number
1-877-666-1840
