Skip to main content
Free shipping over $50 for The Simons members
& Easy returns: $9.99 flat fee (exceptions may apply)

SHIPPING

Your Package Is in Good Hands

Hands handling a package
Free Ship-to-Store Service

Free Ship-to-Store Service

 You can have your online order shipped to the store location of your choice free of charge. It usually takes 4 to 7 business days. You'll receive an email when your package has arrived at the store and is ready to be picked up. A photo ID will be required when you come to collect your order.

Please note: Online-only items cannot be shipped to store and can only be returned online. The double-the-points promotion is for a limited time and excludes direct orders.

We encourage you to bring your reusable bags with you. There are fees for our bags in store in an effort to reduce the production of new bags.
Free Shipping on Purchases of Can$50 or More* for The Simons Members

Free Shipping on Purchases of US$50 or More* for The Simons Members

 Free shipping on purchases of US$75 or more* for non-members.

This offer is valid only in the 48 contiguous United States on merchandise ordered via the website and excludes taxes. A US$10 shipping fee will be applied to orders with a value below the amount required to take advantage of the free shipping offer.

*A shipping surcharge may apply to certain items based on their size, weight, storage location, or destination, for example. These fees are independent of the free shipping offer.
The Simons - 2x the points on a green background

For The Simons Members

2x the points on your online orders that are shipped to store
2x the points on a purchase made the same day at a store location when returning an online order in store

Find a store Become a member
Your Package Is in Good Hands

Your Package Is in Good Hands

 Orders are shipped by Canada Post.* You choose the address that works best for you (your home, office, or the home of a friend or family member) and we do the rest!

Once your order has been shipped, you can track it using Canada Post's online tracking tool.

Please note that orders cannot be shipped to P.O. boxes.

*Another shipping company may be used to ship online-only items. Please note that these items are only available for home delivery.
Standard Delivery Time of 4 to 7 Business Days in Canada

Orders Are Delivered in 10 Business Days

 That's all we need to ship and deliver your order.

Delivery times for certain online-only items may be longer.